understanding webhook and task logs for sub users

[Splinter7914]

So i added a bunch of webhooks using tautulli and confirm webhook was firing only user user2 in Tautulli and then webhook endpoint was pointing to the user2 url. In plex I disabled matching user id in webhooks because I am controlling that in Tautulli using conditions for the trigger. user2 is a plex home user.

In the logs I see logs for the same episode for main user as well as user 2 and this confused me.

webhook logs

[2025-05-14T21:57:21.358575-05:00] webhook.INFO: Queuing 'user2@plex_user2' untainted request for episode 'Some Show EP 01'. (event: tautulli.watched), (played: true), (has_progress: false), (request_id: 254689f0-bdfe-4ab5-9a06-6d186c8a2a36), (queue_id: episode://7988:untainted@plex_user2/user2), (progress: None). [] []
[2025-05-14T22:00:01.696107-05:00] webhook.INFO: Queuing 'main@plex' untainted request for episode 'Some Show EP 01'. (event: media.scrobble), (played: true), (has_progress: false), (request_id: 2bb2c9b2-4c9c-405d-840c-00b3097c88b3), (queue_id: episode://7988:untainted@plex/main), (progress: None). [] []
[2025-05-14T22:00:35.527174-05:00] webhook.INFO: Queuing 'main@plex' tainted request for episode 'Some Show EP 01'. (event: media.pause), (played: true), (has_progress: false), (request_id: ec358f4d-d055-4132-8d64-a4ecfdf7bd3d), (queue_id: episode://7988:tainted@plex/main), (progress: None). [] []
[2025-05-14T22:00:35.601506-05:00] webhook.INFO: Queuing 'user2@plex_user2' tainted request for episode 'Some Show EP 01'. (event: tautulli.pause), (played: true), (has_progress: false), (request_id: 16258b7e-23d1-48d9-98f6-47951905ffff), (queue_id: episode://7988:tainted@plex_user2/user2), (progress: None). [] []

task logs

[22:01:29] NOTICE: Processing 'main@plex' tainted request 'Some Show EP 01'. (event: media.pause), (state: played), (progress: No), (request_id: ec358f4d-d055-4132-8d64-a4ecfdf7bd3d)
[22:01:29] NOTICE: Processing 'user2@plex_user2' tainted request 'Some Show EP 01'. (event: tautulli.pause), (state: played), (progress: No), (request_id: 16258b7e-23d1-48d9-98f6-47951905ffff)

It looks like all actions that user2 is taking is also logging the same for the main user in plex and this confused me. I confirmed in plex to make sure EP 01 of Some Show did not get any progress associated with it for user main, so I was curious are these expected logs or is something wrong in my setup.

here is what I have confirmed

1. Tautulli webhook is user specific and condition is set to user name.
2. Confirmed only webhook for user2 has fired in the past few hours.
3. Confirmed the webhook endpoint for user2 points to user2's plex webhook.
4. I did not change the Account.user_id to the actual id in the Tautulli webhook because user id matching is disabled and because the webhook has a condition set to the username for user2.

[Splinter7914]

I think I found the issue, I had deleted the webhook from my plex server but had not restarted it so it was still sending webhooks from plex server and given that the user was a plex home user and I had user id matching disabled it was processing it.

On that note do we still need to have the user id matching disabled via Tautulli? Asking because in the webhook payload for user2 i see the user id and it matches what is set for that user in server.yaml

parsed": {
        "event": "tautulli.play",
        "Account": {
            "id": their-id,
            "thumb": "https://plex.tv/users/......",
            "title": "user2"
        },

edit: reading the docs again looks like its only for the created event. Will be updating my webhook data. We can close this out unless we think there is something wrong in my setup :).

I guess one question I would have is when can this id change? Or will the plex user id remain the same as long as they keep using the same account?

[arabcoders]

Hello,

As far as i know the ID will remain the same until you delete and recreate the home user afaik.

Whenever you have issue with web-hooks it's generally good idea to have the WS_WEBHOOK_DUMP_REQUEST set to true to see raw request received.

edit: reading the docs again looks like its only for the created event. Will be updating my webhook data.

You can hardcode the account.id from Tautulli webhook to make both match user id and create event works. it's just too hard to tell users how to do it and make sure they get the user id correctly.

[Splinter7914]

Thanks, ya I looked at access logs and saw webhooks coming from PlexMediaServe which led me to that my Plex was still sending them.

Now with the webhook conditions in tautulli and user specific url's i can avoid having to hardcode the id and so i left match id disabled.