Berlin-based IT support professional with hands-on experience in 1st- and 2nd-level support, workplace technology, hardware rollouts, user onboarding and incident handling. I combine a service-oriented support approach with a technical background in computing, Python, APIs and containerized applications.
- IT Support, Service Desk and Desktop Support
- Windows 10/11 and Microsoft 365 user support
- Incident documentation and ServiceNow workflows
- Hardware preparation, deployment and lifecycle support
- Onboarding and offboarding of users and devices
- Junior system administration and technical operations
Hitachi Energy — 1st & 2nd Level Technician
Supported employee onboarding and offboarding, hardware and account preparation, ServiceNow ticket workflows, device imaging, secure data wiping, and internal software and hardware incidents.
Passion Group — Rollout Technician / Lead Technician
Delivered multi-site hardware rollouts and supported system migrations, including technical coordination and team-lead responsibility.
An end-to-end industrial image-classification project using Python, PyTorch, FastAPI and Docker. The repository demonstrates structured troubleshooting, reproducible setup, API health checks, request tracing, inference-time reporting and technical documentation.
Windows 10/11 · Microsoft 365 · ServiceNow · Linux · TCP/IP · DNS · DHCP · VPN · Git · GitHub · Docker · Python · FastAPI · PyTorch
- B.Sc. Physics, Computing Major — KNUST
- Professional training in AI Engineering and Computer Vision
- Native English; German B2
- Based in Berlin and authorized to work in Germany